Refund policy

We have a 14-day return policy. You must request a return within 14 days after receiving your item.

To be eligible, the item must be unused, unworn, with tags, and in its original packaging, with proof of purchase. Contact nahyeon.store@gmail.com before sending any return. Returns sent without prior approval may not be accepted. We will provide the correct return address after approval.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original shipping charges are not refundable unless required by law.

Damages and Issues

Inspect your order upon receipt and contact us promptly if an item is defective, damaged, or incorrect. Include your order number and photos where possible.

Exceptions / Non-returnable Items

Perishable goods, food, opened or used personal-care and beauty products, custom or personalized products, hazardous materials, sale items, and gift cards cannot be returned unless defective or required by applicable law.

Exchanges

After an approved return, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If an order is delivered in the European Union, you may have a statutory right to cancel or return it within 14 days. Mandatory consumer rights are not limited by this policy.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. If 15 business days have passed after approval, contact nahyeon.store@gmail.com.