Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at nahyeon.store@gmail.com.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.
You can always contact us for any return-related questions at nahyeon.store@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at nahyeon.store@gmail.com
Trade Name: Arvou
Business Operator: Nahyun Co
Business Registration Number: 851-05-03832
Representative: Nahyun Lee
Customer Support Email: nahyeon.store@gmail.com
International Customer Support Line: +1 630-647-9093
Business Address: B-dong 401-A127, 6, Chimsannam-ro 19-gil, Buk-gu, Daegu, Republic of Korea