Shipping Policy
This Shipping Policy explains Arvou’s order processing times, shipping timeframes, delivery expectations, and customer support information.
Order Processing Time
Orders are typically processed within 3–5 business days after payment is successfully completed.
Please note that processing time is separate from shipping time. Processing includes order verification, quality check, packing, and handoff to the shipping carrier.
During holidays, promotional periods, or high-volume seasons, processing may take longer than usual.
Estimated Shipping Time
Estimated shipping times begin after order processing is completed.
- United States: 3–8 business days
- International: 3–12 business days
Please note that delivery times are estimates only and may be affected by customs clearance, carrier delays, weather conditions, holidays, or other factors outside our control.
Tracking Information
Tracking information will be sent by email once your order has been shipped. In some cases, tracking updates may take a short time to appear after the package has been handed to the carrier.
Delays
In rare cases, shipping may take longer than expected due to carrier issues, customs processing, or seasonal volume. We appreciate your patience and understanding if unexpected delays occur.
If there is no tracking movement or no delivery update for an extended period, please contact us and we will review the shipment status with you.
Order Changes and Cancellation
If you need to request an order cancellation or change, please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, it may no longer be possible to cancel or modify the order.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. Arvou is not responsible for delivery issues caused by incorrect or incomplete shipping information submitted by the customer.
Lost or Damaged Packages
If your order arrives damaged or if you believe your package has been lost in transit, please contact us promptly at nahyeon.store@gmail.com so we can assist you.
Contact Information
Trade Name: Arvou
Business Operator: Nahyun Co
Business Registration Number: 851-05-03832
Customer Support Email: nahyeon.store@gmail.com
International Customer Support Line: +1 630-647-9093
Business Address: B-dong 401-A127, 6, Chimsannam-ro 19-gil, Buk-gu, Daegu, Republic of Korea
If you have questions about shipping, delivery status, or address updates, please contact us at nahyeon.store@gmail.com.