FAQ

Where do orders ship from?

Most of our products ship from our partner warehouses overseas. Processing takes 1–3 business days, and U.S. delivery usually takes 7–15 business days.

Some items ship from U.S. warehouses and usually arrive in 3–7 business days. These are marked "Ships from USA" on the product page — see them all in our Ships from USA collection.

Will my order arrive before Christmas?

For overseas items, please order by December 5. For items marked "Ships from USA," please order by December 10. Advent calendars should be ordered by mid-November. Delivery dates are estimates and can't be guaranteed during the holiday rush.

How much is shipping?

Free U.S. shipping on orders of $35 or more. Orders under $35 ship for $4.99. International shipping is $15.99.

How do I track my order?

You'll receive a shipping confirmation email with your tracking number once your order ships.

What if my item arrives damaged or wrong?

Email us at nahyeon.store@gmail.com with your order number and photos. We'll send a replacement or a refund. See our Refund Policy for details.

How do I choose sizes for matching pajamas?

Each family member's size is a separate item. Choose a size, add it to your cart, then repeat for each person. Please check the size chart in the product photos before ordering.

Do plug-in lights work in the U.S.?

Plug-in items we sell come with a U.S. plug. Many of our lights run on batteries or USB.

Can I change or cancel my order?

Email us as soon as possible at nahyeon.store@gmail.com. We'll do our best to help, but changes may not be possible once your order has started processing.

What payment methods do you accept?

All available payment methods are shown at checkout. Prices are in U.S. dollars.

How can I contact you?

Email nahyeon.store@gmail.com. We reply within 1–2 business days, Monday to Friday.